Privacy Policy
Last updated: January 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, including:
- Personal Identity: Name, Email address, Age.
- Contact Information: Your mobile contact number.
- Safety Information: Emergency contact number (Parent/Guardian).
- Usage & Chat Data: Information about how you interact with our features, including chat logs with Aura AI.
2. How We Use Your Information
We use the information we collect to:
Core Services
To provide, maintain, and improve our mental wellness services and track your progress.
Safety & Emergency
To contact your designated emergency contact only if we detect a critical safety risk.
Aura AI Improvement
We use anonymized conversation logs from your interactions with Aura AI to train and improve our artificial intelligence models. This helps Aura become smarter, more empathetic, and better equipped to support the entire community.
3. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell your personal data. We may share information with:
- Service Providers: Who assist us in operating our platform (e.g., hosting).
- Legal Authorities: If required by law or to protect the safety of any person.
5. Children's Privacy
Mind Mate is intended for users aged 13-25. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers.
If you have any questions about this Privacy Policy, please contact us at privacy@mindmate.com.
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